FAQ

Q: What is your Return Policy?

A: Your satisfaction is our first priority.

If you’re not completely satisfied with Storycorder software, you can return it for a full refund within 30 days of the date of purchase.

If you're not satisfied, simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will process your request within 5 business days after we've received all of the documents and materials sent to you.

The refund process is simple:

1. Send us an email with your name, order number, and date of purchase to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive a Return Merchandise Authorization (RMA) number.

2. Write the RMA number on the packing slip and include the slip in your return package.

3. Return the package to:Reading2u Returns Department PO Box 864618 Plano, TX 75086-4618

You will be notified when your goods are received at our facilities, after which, it typically takes 10-15 days for your card or account to be credited.

• Will the Storycorder software work on a Macintosh computer?

Yes – if you have an Intel-based Mac computer running OS 10.5 Leopard or later, plus a full copy of Windows XP SP2 or later, or a full copy of Windows Vista.

• How long a book can be read using the Storycorder software?

You have a total of one hour of recording time – an indicator on the software will show you the amount of time on the disk that you have used up as you go. This is not how long it takes to read the book, but the length of the recording itself.

If you want to read a book that requires more than an hour of recording time, simply start a second disk of the same book.

• How do I order more blank CD-ROMs with Storycorder labels?

On the Storycorder website, go to the Shop page. Choose the Refill kit. This kit includes 5 recordable CDs with Storycorder labels and 5 adhesive CD sleeves,.

• What are the best stories to read out loud to kids?

The best stories to read to your loved ones will vary by their age, gender, and interests. We recommend that you think back to some of your favorite books – what types of stories did you love? Also, check the following websites for ideas:

Children’s Book Guide lists the top 100 picture books of all time on this website:

http://childrensbooksguide.com/top-100

This list from the New York Public Library lists 100 picture books that everyone should know.

http://kids.nypl.org/reading/recommended2.cfm?ListID=61

Parenthood.com has their own list of the 100 best children’s books, organized by age group:

http://www.parenthood.com/article-topics/the_100_best_childrens_books.html/full-view

• When will a Macintosh version be available?

A MacIntosh version is in the planning stage. But if you have an Intel-based Mac computer running OS 10.5 Leopard or later, plus a full copy of Windows XP SP2 or later, or a full copy of Windows Vista, you can run Storycorder on your Mac today.

• Is it possible to make an mp3 of my recording instead of burning a CD-Rom?

It is not possible to directly make an mp3 file of your recording from Storycorder. However, you can burn your recording to a CD-ROM in the normal manner. Then use Windows Media Player to ‘rip’ the story file from the CD and convert it to an mp3 file. See your Windows Media Player for instructions. Reading2U is presently developing the necessary programs to make an mp3 file. This add-on will be available soon.

• The Storycorder record button doesn’t seem to work.

There are two things you can do to remedy this problem. First, your microphone must be connected before you launch Storycorder. Close Storycorder, connect your microphone, and re-start Storycorder. If that doesn’t remedy the problem, your microphone is not properly setup in Windows. See the Troubleshooting page of the FAQ’s.

Storycorder does not Record Error

This error is typically first encountered when you are in the Setup step making adjustments to the Recording Sound Level. You will press the RECORD button but nothing will happen. There are several possible causes:

Microphone not Properly Connected

Note that your microphone must be connected and functioning prior to launching Storycorder. Close Storycorder, connect your microphone to the appropriate jack, and then launch the program.

If that does not correct the problem, continue with the troubleshooting.

Microphone not Properly Setup

Your computer’s microphone properties must be properly adjusted in order for your Storycorder software to produce a quality recording. If the settings are not as they should be you’ll notice that there is little or no sound on the recording or it is garbled and the Storycorder volume controls don’t seem to do much good. Making the correct settings is easily done. Follow the following procedures

If your operating system is Vista proceed as follows:

Locate and click on the Windows START button.

From the menu, select CONTROL PANEL.

From the menu, select SOUND.

A multi-tabbed dialog box will pop up.

Select the RECORDING tab.

Note here that we have only one microphone plugged into the computer. If there is more than one device, you will see a check mark next to the one that is active.

Select the active device.

Select PROPERTIES.

Another multi-tabbed dialog box will pop up.

Select the GENERAL tab.

Make sure the settings on your box look like this one.

Select the LEVELS tab.

Make sure the settings on your box look like this one.

Select the ADVANCED tab.

Make sure the settings on your box look like this one.

Once these settings have been confirmed, make sure that the microphone is still connected, launch Storycorder, go to the Setup step and adjust the Sound Level.

If this does not solve the problem, there is a difficulty with your hardware. Contact your computer vendor for further instructions.

For answers to other frequently asked questions, visit our website at www.reading2u.com

If your operating system is XP proceed as follows:

Locate and click on the Windows START button.

From the menu, select CONTROL PANEL.

From the menu, select SOUND and AUDIO DEVICES PROPERTIES.

A multi-tabbed dialog box will appear.

Select Voice

In the Voice recording area, select Volume

Another dialog box will pop up.

Set the Recording Volume to mid- range. Make sure that the Mute all box is not checked.

Set the Mic Volume to mid-range. Make sure that the Mute box is not checked.

Once these settings have been confirmed, make sure that the microphone is still connected, launch Storycorder, go to the Setup step and adjust the Sound Level.

If this solves the problem but the sound on play back is garbled, re-adjust the Recording volume to a lower value. If the playback volume is too soft, re-adjust the Recording Volume to a higher value.

If this does not solve the problem, there is a difficulty with your hardware. Contact your computer vendor for further instructions. For answers to other frequently asked questions, visit our website at www.reading2u.com.